Terms & Conditions – Operex Corp

Last Updated: 20 Dec 2025
Welcome to Operex Corp (“Operex,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website, digital platforms, communication tools, and all services offered by Operex Corp, including outsourcing, call center, customer support, operational support, and business process services (“Services”).
By accessing our website or using our Services, you agree to be bound by these Terms.
If you do not agree, please discontinue use immediately.

1. Introduction

These Terms govern:
  • Use of the Operex website
  • Submission of inquiries and forms
  • Communication with our team
  • Engagements for outsourcing or business process services
  • Delivery and execution of contracted services
  • Client responsibilities and expectations
  • Payment, billing, and renewal conditions
  • Legal and compliance responsibilities
  • Limitations of liability

These Terms apply to all prospective clients, active clients, visitors, and users of Operex platforms.

2. Definitions

“Client” – any individual or business engaging Operex for Services.
“Services” – all operational, outsourcing, BPO, customer service, support, and consulting services provided by Operex.
“Agreement” – the binding contract or purchase order signed between Client and Operex.
“Agent” – an individual assigned by Operex to perform a service task on behalf of the Client.
“Website” – www.theoperex.com and all associated pages.
“Content” – all text, graphics, materials, videos, data, and resources made available by Operex.

3. Use of Website

By using our website, you agree to:
  • Provide accurate information
  • Not misuse any forms or communication tools
  • Not attempt to hack, damage, or disrupt the platform
  • Not copy or reproduce website content without permission

Operex may suspend website access for any misuse.

4. Service Engagement & Onboarding

To begin services, clients must:
  • Discuss requirements with our team
  • Select a service plan or package
  • Sign a service agreement or contract
  • Complete onboarding questionnaires
  • Participate in an onboarding meeting
  • Provide necessary operational materials

Operex cannot begin or complete service delivery without required information.

5. Service Delivery

Operex agrees to:
  • Provide qualified agents
  • Maintain agreed working hours
  • Meet service-level requirements
  • Offer replacements when required
  • Provide performance monitoring and coaching
  • Deliver services professionally and consistently

Service performance is based on the accuracy of information supplied by the Client.

6. Client Responsibilities

Clients must:
  • Provide accurate instructions and guidelines
  • Supply necessary tools, logins, and documentation
  • Communicate changes timely
  • Maintain professional behavior with assigned staff
  • Not engage in harassment or inappropriate conduct
  • Comply with lawful and ethical guidelines
  • Pay invoices on time

Failure to meet obligations may result in service delays or suspension.

7. Payment Terms

  • Operex services may be billed weekly, bi-weekly, or monthly, depending on the contract.
  • Late payments may result in service suspension.
  • Client remains responsible for all charges incurred up to the suspension date.
  • Operex reserves the right to charge penalties or late fees.
  • Refunds, if applicable, follow the refund conditions listed below.

8. Refund & Replacement Policy

Operex stands behind its Service Guarantee and offers:
  • Agent replacement if expectations are not met
  • Coaching and performance adjustments
  • Issue-specific remedies
  • A minimum 2-week refund only if Operex fails to resolve the issue

Refund eligibility requires a documented review process.

Operex does not offer refunds for:
  • Client-side delays
  • Failure to provide necessary information
  • Misuse of services
  • Voluntary cancellation before contract completion

9. Prohibited Uses

Clients may NOT use Operex services for:
  • Fraudulent or illegal activities
  • Scams, phishing, consumer deception
  • Money laundering
  • Harassment or abusive conduct
  • Distribution of harmful content
  • Activities violating U.S., UK, EU, or international laws

Operex reserves the right to terminate services if illegal activity is suspected.

10. Confidentiality

Operex and the Client mutually agree to:
  • Maintain confidentiality of sensitive business information
  • Protect documents, data, processes, and communications
  • Use information solely for the purpose of service delivery

Confidentiality survives contract termination.

11. Data Handling & Privacy

Operex may collect limited personal or business information required to perform Services.
Operex will NOT:
  • Sell your data
  • Disclose your data to third parties except essential service providers
  • Share information with government entities unless legally required

Data will be used only to deliver contracted services and for communication (if consented).

Refer to the Operex Privacy Policy for full details.

12. Intellectual Property Rights

  • All Operex website content, designs, materials, documents, and branding are the exclusive property of Operex.
  • You may not reproduce, copy, distribute, or use Operex content without written permission.
  • Client-owned materials remain the property of the Client.

13. Agent Interaction and Conduct

Clients agree to treat Operex agents with respect and professionalism.

Strictly prohibited:

  • Harassment
  • Abuse
  • Personal requests unrelated to work
  • Discriminatory behavior
  • Unapproved communication outside authorized channels

Operex reserves the right to remove staff from an account if misconduct occurs.

14. Service Suspension or Termination

Operex may suspend or terminate services if:
  • Payments are overdue
  • Client uses services unlawfully
  • Instructions compromise safety or ethics
  • Client violates these Terms
  • Client fails to provide required information
  • Operex determines risk to company or staff

Client remains responsible for outstanding dues and fees.

15. Limitation of Liability

Operex is not liable for:
  • Losses resulting from incomplete instructions
  • Errors based on client-provided information
  • Delays caused by client or third-party systems
  • Financial losses, missed opportunities, or indirect damages
  • External technology failures
  • Client misuse of services

Operex’s total liability is limited to the value of services paid in the last 30 days.

16. Disclaimer of Warranty

Services are provided:
  • "As-is"
  • "As available"
  • Based on information provided by the Client

While Operex strives for excellence, we do not guarantee:

  • Error-free operation
  • Uninterrupted service
  • Absolute accuracy beyond reasonable control

17. Third-Party Tools & Integrations

Operex may use third-party platforms for:
  • Communication
  • CRM
  • Billing
  • Project management
  • Data processing

We are not responsible for outages or issues caused by third-party services.

18. Indemnification

Clients agree to indemnify and hold Operex harmless from any claims, losses, or damages arising from:
  • Misuse of services
  • Violations of these Terms
  • Illegal activities
  • Client-provided instructions
  • Breach of laws or regulations

19. Governing Law & Jurisdiction

These Terms are governed by the laws of:

The State of Delaware, USA
(or your chosen state—tell me if you prefer another)

Any disputes must be resolved through:

  • Negotiation
  • Mediation
  • Arbitration

before considering litigation.

20. Changes to Terms

Operex may update these Terms at any time.

Changes will be posted on the website with a new “Last Updated” date.

Continued use of services indicates acceptance of updated Terms.

21. Contact Information

For questions regarding these Terms:
  • www.theoperex.com
  • support@operexcorp.com
  • 622 Brighton beach Avenue Brooklyn New York 11235